B.2 Troubleshooting the Boot Process

If you have problems during the boot process, such as the kernel

hangs during the boot process, the kernel doesn’t recognize

peripherals you actually have, or drives are not recognized

properly, the first things to check are the boot parameters. They

can be found by pressing F1 when booting from the rescue disk.

Often, problems can be solved by removing add-ons and peripherals

and then booting again. Internal modems, sound cards, and

Plug-n-Play devices are especially problematic.

Tecras and other notebooks, and some non-portables fail to flush the

cache when switching on the A20 gate, which is provoked by bzImage

kernels but not by zImage kernels. If your computer suffers from

this problem, you’ll see a message during boot saying A20 gating

failed. In this case, you’ll have to use the ‘tecra’ boot images.

If you still have problems, please submit a bug report. Send an

email to submit@bugs.debian.org. You _must_ include the following as

the first lines of the email:

Package: boot-floppies

Version: _version_

Make sure you fill in version with the version of the boot-floppies

set that you used. If you don’t know the version, use the date you

downloaded the floppies, and include the distribution you got them

from (e.g., “stable” or “frozen”).

You should also include the following information in your bug

report:

architecture i386

model your general hardware vendor and model

memory amount of RAM

scsi SCSI host adapter, if any

cd-rom CD-ROM model and interface type, i.e., ATAPI

network card network interface card, if any

pcmcia details of any PCMCIA devices

Depending on the nature of the bug, it also might be useful to

report the disk model, the disk capacity, and the model of video

card.

In the bug report, describe what the problem is, including the last

visible kernel messages in the event of a kernel hang. Describe the

steps you performed that put the system into the problem state.

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