PAGE
FIRST STEPS, 1
CHAPTER II
HALLS AND PASSAGES, 31
CHAPTER III
KITCHEN AND BASEMENTS, 64
CHAPTER IV
DINING ROOMS, 95
CHAPTER V
PARLOURS, 128
CHAPTER VI
THIRD ROOMS, 160
CHAPTER VII
THE NURSERIES, 191
CHAPTER VIII
BEDROOMS, 222
CHAPTER IX
DRESSING-ROOMS AND BATHROOMS, 252
CHAPTER X
THE GREAT SERVANT QUESTION, 278
SUBURBAN RESIDENCES
_AND HOW TO CIRCUMVENT
THEM_
CHAPTER I
FIRST STEPS
The first step to take is undoubtedly to find your suburb; the second,
to discover an adaptable house; and then the third and greatest is to
circumvent the many death-traps, cold-givers and misery-makers which are
included in the lease; although most certainly they are not apparent in
it when it is carefully brought for you to sign.
The suburbs, take them how you will, are not Paradise and can never now
be made so; yet for people with middle-sized incomes and aspirations
after fresh air, they are undoubtedly most necessary evils. If one is
in the least susceptible to noise or not strong, London, or any other of
our great cities, is an impossible place of residence. Perhaps I should
have put the ‘not strong’ first, for suburban noises are worse, really,
than any others; and one can be amused on far less money in London than
one can elsewhere. For there a garden and a carriage are not in the
least essential, while some kind of ‘pleasaunce’ and some sort of
vehicle are almost indispensable out of town, unless one wants to spend
one’s money on flies, and one’s time in catching trains, and is content
to risk the ruin of one’s clothes and run up doctors’ bills, should one
be caught in the many storms which distinguish our delightful climate,
and which always descend on unprotected folk on their way to and from
the station. Moreover, if one has the smallest desire for peace, one
must be a certain distance from the rail, or most undoubtedly madness
will ensue. I have often noticed delusive advertisements of suburban
paradises where nearness to the rail is held out as an inducement to the
would-be tenant, and I have often longed to ‘go for’ the advertiser and
tell him to what a fearful end he might lead some confiding young
couple, for I am perfectly sure that no one who has not tried it can
have the smallest idea of what nearness to the train means--at anyrate,
if one selects a suburb on one of the main lines. I know, alas! for had
I not four long and maddening years in a house which was about as close
to the rail as it well could be without forming part and parcel of the
same? I must own, when I went into the house and, looking out of the
first window I came to, beheld the demon, I at once fled from the place,
and flatly refused even to look at another room, and oh! how wise I
should have been had I held to my own determination. But, in those days,
houses were scarce. We were obliged to be in that special locality.
Everyone said one got accustomed to the trains in a week, and never
heard them at all after the first night or two. The garden was charming.
The last tenant had lived there for years and years, and had not left it
for a lunatic asylum, and so I allowed my own judgment to give way
before a storm of talk and unsought advice, and entered upon a period of
misery which has shortened my days and made it impossible for me to look
upon that house save as a misery-maker of the first water. For indeed,
far from becoming accustomed to trains, the more one lives near them the
more one hears them. I used to find I regularly expected each separate
train. I waited for the fall of the signal as one expects a clap of
thunder in the middle of a storm, and as there was no escape, either in
the house or grounds, I felt that unless I got out of the place itself
entirely, I should be found in my morning-room, seated on the floor,
with straws in my hair, _à l’Ophelia_, a willing and ready candidate for
a place in any lunatic asylum which was far enough away from the haunts
of men to ensure a certain amount of peace, at least, from the raving,
roaring, rattling rail. There are other suburban terrors which are to be
dreaded, and which should certainly be looked out for before one settles
down, if one is in the least susceptible to noise, as no one knows what
torture can be given one by apparently innocent means. In delightful
Shortlands, where I think the suburbs are as near perfection as a clay
soil will allow, everyone in my day used to keep dogs as necessary
protections from the ubiquitous tramp, and should one dog feel called
upon to assert himself, all followed suit with the most exemplary
precision. Then our next-door neighbour not only kept crowing and
blatant cocks, but a flock of ever-increasing pigeons, and these dear
creatures used to spend their happiest hours among my chimney-pots,
moaning, cooing and groaning in the melancholy way they affect until
they nearly drove me wild, and I had to appeal to the owner, who, with
unprecedented goodness, got rid of them and so saved me from an untimely
fate. But that was Shortlands. What shall I say for another suburb,
where toy houses stand on quarter acres of ground, enclosed by
breast-high fences, and where the fact of being a neighbour seems to
ensure you as much annoyance as can be given in a short space of time?
Where the ridiculous gates to the far more ridiculous ‘carriage
approaches’ (see house agents’ advertisements) are slammed one after
another by the tradespeople, tramps, postmen and other fashionable folk
who use these approaches. There, ensconced in a tub, close to each side
of each fence, reposes an enormous dog, with a bark to match, who could
protect all the silver and diamonds in the world--which are _not_ to be
found in what I call ‘Pooter Parade’ (for the origin of which name
please read ‘Nobody’s Diary’ in _Punch_)--where the servants hang out
the clothes and themselves at the same time, if they can make
investigations into their next-door neighbours’ affairs; and which said
suburb is finally and liberally furnished with children whose shrieks of
pleasure or pain rend the air from dewy morn until late eve and
sometimes later still. There when one tries to sleep it is between the
barks of the vigilant hounds, the slamming of the gate by an irate tramp
sent empty away, or else disappointed by a useless visit to the
unprotected garden; for, raked fore and aft as it is by the populace, a
lock seems a farce, especially when it would mean sending a maid down
to the gates every time someone wanted to come in. Indeed the gates are
so easily climbed, that any amount of locks would be no protection, and
where one exists, protected yet unprotected in a childish degree which
would be laughable were it not so disagreeable. For anyone could
‘burgle’ any of those villa residences had he an ounce of pluck, or did
he not know quite well that the entire contents of the whole row would
not pay him for his trouble, and would certainly not be worth the risk
he ran from an irate householder and his dog roused from their uneasy
slumbers to the protection of _Lares et Penates_.
I have tried life, more or less, for about twelve years in the suburbs
of London, both north and south, and I have come to the conclusion that
if we have a carriage and can therefore live a certain distance from the
rail, and if we can put at least three acres of ground round our house,
and pass moreover a series of regulations, _viâ_ the new Parish Councils
perhaps, for suburban etiquette, or better still, if rules for the
behaviour of one neighbour towards another could be drawn up, the
southern and south-western suburbs of London are the best places in the
world to be in, for ordinary middle-class folk whose best days are over
and who yet must be within touch of town for business purposes. These,
therefore, should be ransacked by the house-hunter before he allows his
eye to wander further afield. Though it must be remembered that the
trains to such parts of the globe are maddening,--the only difference
between an express and an ordinary train being that one waits outside a
station and the other inside,--and the smallest amount of snow or fog
will disorganise the traffic altogether, yet they do go to civilized
parts of London, while those from the northern portions do not. The
southern trains too, kindly drop one, say at Holborn, London Bridge,
Charing Cross, or Victoria, and do not insist on one’s returning by
precisely the same station one arrived at: an immense advantage that one
has only to be deprived of to comprehend instantly all it means.
If one goes to the northern suburbs of London, one is dropped at Euston,
King’s Cross, or, worse still, Liverpool Street, valuable stations for
some men, but utterly useless for women; at least I never found them any
good to me. True, one has the delightful trains and perfect manners of
the Euston officials and I daresay the other northerners are as good,
but I don’t know much about them. Still, the punctuality and good
service are all one has to set against the other drawbacks, which are,
to my mind, more than a set off for the fact that the trains are good
and punctual. These other drawbacks are that some of the northern
suburbs are at least twenty years behind the south in conveniences and
comforts; that the people who live there are not to be compared with the
southrons, and that there is an almost unbroken surface of clay from
London to beyond Harrow and Bushey; and that above all, unless one has a
really large place, one must be so close to one’s neighbours owing to
the way the ground is arranged for building, that one nearly dies of
them, and that it is almost, if not quite, impossible to keep out of the
reach of the railway, which is far more ubiquitous there than it is in
other parts of the regions round London. Then too there are no
advantages in the way of amusement, while the distance of the stations
available in London from the theatres makes the matinee question much
more serious than it is from a more reachable spot.
If young married people think of settling in the suburbs, they should
weigh the _pros_ and _cons_ thereof most seriously before determining
their course. There is very little actual society in the suburbs, but
what there is, is perhaps more real than the rush and hurry of London;
and if a woman wants to do positive, helpful work, and to live a really
healthy, morally and mentally healthy life, and a man cares for his
home, his garden and his games, the couple will be much better off there
than elsewhere. But if they love London, as Londoners do love their
native city, if they are strong, ‘in the swim,’ ‘smart,’ or whatever is
the proper designation for those who are really given over to society,
let them stay where they are. For them a back attic in Belgravia is
sweeter than a palace in the suburbs; for one never acclimatises, one
only withers, and the husband, tired with that dreadful ‘catching of
trains,’ has no mind for going out, while the wife may be done up by
shopping in town, or be wearied out by mere dulness, and life will
resolve itself into a procession of grey days and grimmer nights, and
quickly, far too quickly, the _ménage_ will become unbearable, and
rupture, sooner or later, will ensue.
For, remember, if really intellectual or interesting people are found in
the suburbs, they are, as I have just remarked, too tired from the day’s
work to be available for society purposes. But the majority of suburban
residents is made up from young married folk, and dreary, common-place,
middle-aged ones, made dreary by their surroundings, and by their
enforced severance from their more fortunate fellow-creatures. For
unless they have real fondness for literature, or for helping among the
charities and churches, and have tastes of their own which render them
superior to their actual surroundings, there is literally nothing to
keep them alert and alive.
Whatever suburb is selected, it should include amongst its residents
some family in a good position, to whom the new-comer is known or is
known of. If the fresh resident has no introductions, his fate is
sealed; the best people don’t call, and should some years elapse before
the acquaintance is made that might have been so pleasant if made at
first, the relationship can never be a cordial one. Rightly or wrongly,
the feeling exists that such an out-of-date visit is not worth thinking
of, and it rarely becomes what it might have been, had not the untoward
delay slipped in between.
The suburbs could be so different, nay, in isolated cases are so
different, that I long for the residents to realise all they are
throwing away, all one learns too late to really profit by the lessons.
In Shortlands people used to be exceptionally fortunate, for there
existed in our day an intellectual headquarter, where the ‘hall-mark’
was or was not affixed, as might be. Don’t please think I mean myself;
no one who knew Shortlands would think I could be such an idiot, and all
will realise to whom I refer. Some years after we left, that pleasant
house was broken up by the death of the founder; yet as long as it
existed it was invaluable, because it acted like a fountain of living
water and kept everything, as it were, fresh and young. In all suburbs
there should be something of the same kind, someone of real and
acknowledged tact and talent, who should know who is who and what is
what, who could recognise pleasant, educated folk and give them a
helping hand, and whose house should issue the ‘hall-mark’ which should
make all these said pleasant, educated people able to feel they can be,
an’ they choose, members of the circle that ought to exist everywhere as
a means of keeping souls alive and happy. A harder task, by the way,
than the equally necessary one of keeping bodies in a similar state, and
quite as important. Indeed, the one depends very much upon the other, as
doctors are among the very first to recognise nowadays. In the olden
times, and given a good man and a clever woman, the hall-mark used to be
affixed by the rectory or vicarage, and whether the new-comers went to
church or stayed away settled the question at once and for all time. But
now matters are entirely changed, and the Church has little or nothing
to do with the social standing of Brown and Jones and Smith. So if the
suburb is to be successful, it must possess someone who, by right of
brains and an assured position, can bring together the real folk and
leave alone the dull, stupid ones who love gossip, and hate books and
art and pictures, and so ensure an intellectual centre, which, once
formed, would make any suburb as delightful as Shortlands was, in the
days when I knew it well, and no doubt still is.
Given the suburbs then, the be-all and end-all of this little book is to
teach the dwellers there, by choice or force, how best to avail
themselves of the advantages which do exist, and which could be
multiplied a thousandfold, did people know how to set to work. That I
did not, makes me the best person in the world to teach others, because
I have learned by experience and am therefore capable of imparting the
knowledge I acquired too late to be able to use it myself. Therefore
let me insist that the would-be suburban resident recognise first his
duty to himself in the selection of his suburb, and then, secondly, his
duty towards his neighbour. If he is close enough to him to be a
nuisance he should consider him as much as he considers himself, while
he bears in mind that there must be a social head to whom he will
loyally give help, should he himself be anxious to wear the ‘hall-mark’
that will give all, rich and poor alike, the right to be a members of
society, where pleasantness and culture suffice to ensure a hearty
welcome.
The suburban’s duty towards himself consists in selecting a suburb where
the train shall land him nearest to his work in town; in selecting a
good and reasonable house, and in finding out what amusements and
occupations are available for his wife and daughters; and, if he has
small children, what schools or teachers are likely to be useful in the
matter of education. His duty to his neighbour may not be so briefly
summed up, but consists in many little and worrying observances which
are ridiculous indeed to the dwellers in London, and in more favoured
and larger spots; but I, alas! can feelingly enumerate some of the items
which go to make up a whole.
The first duty is undoubtedly to abstain from keeping a dog which must
be tied up either day or night. The second is to bar crowing cocks and
crooning pigeons; one can be quite happy without pigeons, and cocks
can’t crow if they can’t get their heads up high enough to do so,
neither are they necessary inhabitants of a small back-garden. Hanging
out the clothes should be a penal offence, as should be the slamming of
gates, an offensive dust-bin, ill-bred servants, and screaming children,
while the utterer of long unchecked yells should be at once fined or
punished as an offender against the community; for children can’t too
soon be taught to know their duties towards their neighbours, the while
they learn self-control and the undoubted fact that screams and cries
are not necessary items in anyone’s bringing up. Then carpets and rugs
should not be shaken and dusted after ten o’clock, and without some idea
of the way of the wind. The letters sent to ‘Ivy Dene,’ and delivered at
‘Deneside,’ should be at once given up at their real destination, and
should not be detained until the postman is caught by chance on one of
his hurried plunges down the ‘carriage approach,’ which, by the way,
won’t exist in our model suburb. Moreover, when Jones gives a party and
doesn’t ask Smith and Brown, it should be a matter of honour to both
neighbours that they don’t disport themselves unduly, in their gardens
at the same time making pointed remarks about Jones’s guests and
entertainment which cannot fail to be heard all over the somewhat
limited space at Jones’s disposal. Indeed the whole duty of a suburban
resident is to treat his neighbour as himself in the matter of conduct,
but not to know him personally if he can in any way and decently avoid
doing so, for ‘beware to whom you give the key of your back door,’ says
a wise old proverb, and one gives it away very freely when one is on the
intimate terms one must be if one knows one’s real neighbour in the
suburbs in the very smallest degree. Endless friction can be caused by
the mere _va et vient_ of tennis balls; or by ignoring the fact that no
one wants the same people at all the small parties given in a locality,
the size of which must govern in a measure at all times the amount of
folks bidden to them. Servants who can chatter over the fences are also
a fertile source of misunderstanding. So unless specially clever and
sensible folks dwell beside one, it is best to know nothing of them in
any shape or form if one wants the peace, without which Paradise itself
would fail to charm, and deprived of which, the suburban resident
realises all too quickly what being in the antipodes of Paradise might
very probably mean.
Then when these duties are fulfilled the next one is to discover of what
manner of men is composed, and what is the record of, the new parish
council or local board which may govern the special district; and
another is to find if the ‘Infectious Diseases Notification Act’ has
been adopted or not. These two things are most important, for given a
good local authority one knows that while the rates don’t rise unduly,
yet proper care is taken that all matters are up to date, which they can
never be in a place where the ‘Infectious Diseases Act’ is not
enforced; neither can health be found where jerry building reigns
unchecked, bad meat is passed over casually as not too bad to eat (just
as if all edibles should not resemble Caesar’s wife and be above the
smallest suspicion), where the water is bitterly hard, and not either
soft or softened, and where, in fact, everything is what ought not to
be, and nothing is that should be to ensure a maximum of health with a
careful regard to the spending of the ratepayers’ money. Then one very
necessary hint to suburban residents is to see that in taking a new
house the road by which it may stand, or by which it is reached, is
properly ‘made up,’ and duly taken over by the authorities. Especially
should this be the case if the house stands at a corner, albeit, for
many reasons, a corner house should not be selected. Some feeble folk
imagine such a situation means bad luck. Well! so it does in a measure;
for being at a corner, one gets all the winds that blow on all sides,
one’s front garden is filled with paper, straw and debris of all kinds,
brought into it by these said eddying winds; the dust fills our rooms
and makes our curtains black before their time, and one gets a double
assortment of noises both of vehicles and people; while, if we all too
late discover the road has not been ‘made up,’ and ‘taken over,’ we have
not only the front but a side piece to pay for, and in consequence have
three times the money to disburse that is expected of our neighbours.
Besides which, should snow fall there are the side walks to clear as
well as the front one; we have more wall or fence to keep in order, and,
being less protected from the weather are less warm than we should have
been had we had houses on both sides of us instead of only one house and
a wide expanse of road, where often enough, school children play in a
maddening manner, and where we get all the side noises as well as those
which are to be found along the front. The soil of the suburb is again a
thing to be thoroughly acquainted with before the tent is pitched
finally and for all time thereon. I do not believe clay is or ever can
be fit for anyone to reside upon, and nothing anyone can say will cause
me to alter my opinion. True I know that London, the healthiest city in
the world, is nearly all on clay, but then it has the advantage not only
of perfect drainage, but of every other thing which can mitigate this
fundamental drawback to perfect health; yet the fogs and the chill and
the gloom which distinguish it might all be different, or, indeed,
non-existent, were the soil of another character. Dearly as I loved
Shortlands the clay there was always to be reckoned with, and made a
long reckoning too, when all was told, for though roses flourished
magnificently, children didn’t, and coughs and colds were ‘the only
wear’ once autumn began to spread the leaves and winter came up to
finish the little business, clad in the usual garments of fog and mist,
changed at times to other more ‘seasonable’ ones of frost and snow.
Chalk is to be avoided by all rheumatic souls, or by those to whom
rheumatism may arrive by right of inheritance, water in which chalk
exists largely being a great help to bringing such an inheritance
within easy grasp of the heir; but gravel and, I think, a certain
measure of sand, are all right, while many trees should be fled from.
Trees bring rain and insects, and mean damp; albeit, if we can only find
a suburb where the gracious pine tree flourishes, we can dwell there
without alarm. The pine-tree spells health always, and should be sought
for as carefully as a family of _nouveaux riches_ searches for its coat
of arms, or some one thing that will link it on to someone else’s noble
ancestors in some way or another. Therefore should the seeker after a
suburban residence arm himself with a geological map of the regions
round London, and make many pilgrimages and inquiries before he finally
chooses. He would be wise too if he could afford the time and money, to
take rooms or a furnished house first in the locality which appeals to
him most; but, if he can’t do that, he should take in the local
newspaper, for at least a month, and see what manner of conduct is
reported there; what are the doings of the local authorities, the
species of ‘happenings’ in the way of amusements and entertainments, and
if he is bent on church, he should attend one or two services; while, if
golf attracts him, and tennis is his only joy, he should see that both
are attainable, and that the clubs are get-into-able and are not either
beyond his pocket or whatever may be his special social status.
Once these items are all satisfactorily settled, and the suburb really
selected, the tug of war may be fairly considered to have begun. The
suburb is found, but how about the special house? Of course ‘eligible
residences’ will abound, albeit in any good and favoured places they are
not as plentiful by half as one could wish, so that nothing should be
done in a hurry.
The local tradespeople, as well as the house-agents (generally very
broken reeds these last too) should be taken into one’s confidence, and
if a specially good house is to be let in a month or two it should be
stalked as carefully as one stalks a stag of price, and with as much
cunning. Too great eagerness means a large premium, and all the last
tenant’s awful fixtures; too little means someone else slipping in
before one, and bearing off the coveted prize under one’s very eyes.
Much as one likes the idea of a real new, clean house, where no one has
ever died, or had scarlet fever, small-pox, or diphtheria, and where
virgin walls and untouched rooms leave one a free hand as regards
decoration and furniture, it is better, if possible, to take some place
out of which a ‘good family’ has been obliged to move for some true and
reasonable cause, such as a loss or increase of income, or an increase
in the requirements of the family. If a new house is chosen, it is
absolutely necessary that some honest and tried sanitary authority
should be called in from a distance: a local man cannot possibly give an
unbiassed opinion; and he should thoroughly examine the system of
drains; all pipes should be disconnected from the soil-pipes, and all
sanitary arrangements should be placed on the outside of the house. I do
not mean apart from the house itself, but built on at one side, so that
drainage is simplified immensely and reduced to one area. One where the
soil-pipe can be thoroughly ventilated and easily got at should it be
necessary to examine the drains, to repair them, or to discover that
they are all in good and working order. They should also be capable of
being constantly and copiously flushed with a good stream of water,
while all pipes connected with the water supply should be protected from
the weather, and also easily reached, else will they burst at the least
provocation, and cause frost and cold to be doubly cursed, because of
their untoward action upon one’s domestic arrangements. If the house has
been lived in, confidential relations should be established with the
outgoing tenant unless he has any interest in getting the house off his
hands; in that case human nature being weak, one can but recollect he
wants to part with it. But if he have ended his lease and be genuinely
anxious to remain yet cannot for a reasonable cause, it were well to ask
him frankly about the wants, requirements, and moods of the special
abode, for houses want humouring just as do human beings, and very
often one only finds out the virtues when the vices have caused one to
throw up the sponge, and once more set out on our nomadic passing
through this life.
If we select and take a new house before we attempt our decorations let
us instal a caretaker. Ay! even with her grimy self and her still more
grimy goods and bronchial family, heavy with the continual colds
inseparable from living in empty houses and never anywhere else; and let
us see by ocular demonstration that she keeps going the large and
splendid fires which should be in all the rooms even before we
contemplate how we are going to treat them. For until the house has been
exposed to the ordeal by warmth we cannot possibly tell whether we shall
have to begin by relaying shrunken floors; putting the ever useful
‘Slater’s Patent’ round every door and window, and whether it were not
well to transfer certain doors from left to right or _vice versa_,
because of the position of fire and window, which can only be really
determined when we see how the fire burns, and from which side comes
most of the almost certain draught. Thus too are tested the young and
untried chimneys, which, should they smoke, are to be examined by a
practical man before anything else can be done. They may smoke through
faulty construction. In this case new grates must be had from Haines &
Co., 83 Queen Victoria Street, who have a grate that can easily deal
with this desperate strait. Or they may require tall chimney-pots, or a
mere ‘blower,’ which is best when made of a clear thick sheet of glass.
In any case, they must be treated at once. A smoky chimney is death to
one’s decorations, spoils one’s temper, and one’s white curtains and new
cretonnes, and gives the maids cause for dissatisfaction, the while we
take a hatred at once to the house and always remember its unkind
reception of us, however well it may behave to us when we find ourselves
better acquainted with its little ways. It would not be an auspicious
manner of beginning an acquaintance should some would-be friend receive
us with sulks and a turned-away countenance, which might be shyness,
and is certainly bad mannered: I question much if we should ever reach
friendship should our advances be met in a similar way! In such a manner
does a smoky chimney make one feel towards the house it is a part of,
and once we are received with smoke in our own domain, we can never
really forget or forgive a reception we should not have had, had we kept
up good fires before we entered into possession thereof. When the house
is warmed, we can proceed to deal with each portion thereof as our
tastes and our purses permit; but we must never allow anything which
really offends our own special taste to remain; neither must we be
talked into taking anything we don’t like. If we don’t know our own
minds in these days, there are advisers to be had on whom reliance can
be placed. But if we have the least idea of what we want, let us get it.
It is our own house after all, and it is right it should represent us,
and not other folk. At the same time many people who can recognise
beauty and comfort when they see it, get bewildered by quantities; and
unable to select between them cannot secure loveliness, and are equally
unable somehow to recognise how comfort can be obtained.
‘How do you keep this room up to 60 degrees?’ once said a doctor to me,
when I was inhabiting, _pro tem._, a so-called furnished house in the
depth of the winter. ‘I had a child dying here of bronchitis last
winter, and, try how they would, his people couldn’t raise the
temperature to above 50 degrees, although his life depended on it.’
‘Ah,’ said I, ‘they doubtless left it as they found it. I didn’t. I have
covered the gaping stained "surround" with felt. I have hung curtains
inside and outside the rickety door and instead of feeble wisps of
muslin to the windows I have four good thick curtains besides long thin
ones. That’s all the secret; and I never burn gas as you see, while my
fires last twice as long as they did before the alterations.’
‘Oh, I wish I had known all that before,’ said the doctor, ‘for neither
I nor the parents could find out the cause of the cold.’
A little thing which will illustrate better than any amount of further
description what I mean by saying that people don’t always know how to
obtain comfort though they can appreciate it when found.