SELLING AT RETAIL

By Warren Snyder.

It is with the finished product of author and publisher that the

bookseller has chiefly to do. In the building of a book he does not

come into contact with author, artist, compositor, printer, or

publisher. If he be in a position to place large orders, his opinion

is occasionally sought as to the advisability of bringing out a new

edition of some book or books for which there seems to be a demand. A

book may have reached an unusually large sale in an ordinary edition;

he is asked if he thinks a finer and more expensive edition would be

warrantable. He is, however, chary in most cases about expressing an

opinion; and he never allows himself to become enthusiastic over any

book in the presence of a publisher or a publisher's representative.

For he feels that if he should display any eagerness, he would, in a

measure, commit himself to placing a large order for that particular

book.

With books being brought out at the rate they have been for the last

five years, the bookseller finds himself with little time or

inclination either to read or to think about the things to come. He

has enough to occupy his attention in his efforts to display and sell

the books he already has on hand. Witness the pyramids of volumes

towering ceilingward--many of them books that have been there for

several moons at least; and which are likely to remain there until

many more moons have waxed and waned.

I often wonder if the bookseller of fifty years ago ever dreamed of

what his successor would have to contend with in the way of new

publications. I recall a conversation I had two or three years ago

with a man more than seventy years of age. He had started out in his

business life as a clerk in a bookstore and he said to me, "There are

no booksellers to-day like there were when I was in the book business.

Then," he continued, "a bookseller was thoroughly posted as to the

contents of the books he had for sale; while now they know but little

more about a book than its title." I asked him if he ever stopped to

compare the conditions under which the bookseller of past days worked

with those under which the bookseller of to-day had to labor. I have

read that in 1855 there were but five hundred new books issued in the

United States. In 1905--fifty years later--there were seventy-five

hundred new books launched on the market. This did not include some

six hundred reprints.

When there was an average of less than ten new books published in a

week, it was an easy task for an intelligent salesperson to get a

fair knowledge of the contents of every one. But when books are ground

out at the rate of one hundred and fifty a week,--twenty-five a

day,--the task becomes an impossible one. Yet I have frequently been

asked by seemingly intelligent persons if I did not read a book before

purchasing it. And when I have attempted to explain that it would be

impossible for me to read all the books issued, they have not

hesitated to convey, by word or gesture, their opinion of this

obviously reckless way of doing business. Not long ago a man came to

my office inquiring for the manager. When he was directed to me he

said: "I bought a book here a few days ago, and it is imperfect. There

are a number of pages missing, while some pages are repeated." Then,

with a sneer, "I am surprised that a firm like this should sell

imperfect books." I assured him that we had no intention of selling an

imperfect book; it was an accident that sometimes happened. The wonder

to me was that it did not happen oftener. I was sorry if he had been

put to any inconvenience; we would cheerfully give him another copy.

We could return the imperfect copy to the publishers who would make it

right with us.

"But don't you examine the books you buy to see if the pages are all

there?"

I told him how impossible that would be. Why, we often added as many

as fifty thousand volumes to our stock in a single week. He left me,

I am sure, convinced that we were careless in our mode of doing

business.

Once I was called from my office to meet a lady who also had a

grievance. She accosted me with the air of one who had been basely

swindled. "I bought a book here yesterday," she said, "one you

advertised as cheap. I wish to return it and get my money back. My

husband says it is no wonder that you can sell books so cheap; this

one is not half finished. Look at the rough edges; the leaves are not

even cut."

Of course I had the price of the book returned to her at once. Then I

proceeded to show her some of the expensive and finely bound volumes

with rough edges. I explained how the value of many of these books

would be lessened if the leaves were trimmed. I tried to give her the

point of view of the book collector. She was incredulous. I think,

however, that she went away a wiser, if not a happier woman; and she

has probably blushed many times since when recalling the incident.

The buyer of books for a large store does not go out to look for new

publications. He remains in his office, and the publisher sends a

representative to see him in regard to each new book issued. In New

York City he is called upon on an average of once a week by some one

from each publishing house. At certain seasons of the year these

"commercial travellers," as they prefer to be titled, seem to drift

in ten or a dozen at a time. They will often be found waiting in line

outside the buyer's office, each taking his turn. Each will have from

two to ten new books, all to be ready within the next two weeks.

I have said that the bookseller of to-day has but little time to read

about the volumes that are forthcoming. Therefore, most of the new

books are first brought to his attention by the salesmen who come to

solicit orders. Every book must be given some consideration; and in

most cases some quantity of it must be ordered. It may be five copies

or it may be five thousand. To the inexperienced it is difficult to

explain the precise considerations that govern the amount of the

order. Here is where the strain comes on the buyer; for the

responsibility lies with him. Yet he must decide without having read a

single page; and he must decide quickly--in a few minutes. Many times

he places an order without having seen the completed book at all. Some

pages of the text, a half-dozen illustrations, and the outside cover

are perhaps presented to him. Even the fact that the publisher has had

the manuscript read by three or four experts before deciding to

publish, does not always help him. There are many miscalculations on

the part of both buyer and publisher.

But, you insist, how does a buyer form a judgment of the number of

copies to buy if he does not read the book? There are many things to

guide him. There is the popularity of the author to be considered;

the subject of the book; the mechanical features; the price; and the

publisher's name and standing. If it is an author's first book the

risk is great. If both the author and publisher are new the risk is

still greater. For the amount of advertising that such a publisher is

likely to do is an unknown quantity. The buyer can estimate pretty

closely on the advertising probabilities of well-established firms; he

knows what they are accustomed to do in that line.

In the reminiscences of a bookseller who began business more than

seventy years ago, there is a letter from his mother written in 1844,

from which the following is an excerpt:--

"I will ask you once more to consider my plea regarding the policy and

character of some portion of your business. The selecting of books for

a reading community is a peculiar responsibility; and if the matter

therein contained be good in its wholesale and retail consequences it

will rise up for you, if bad, against you, even here in this partly

Christianized America."

But the bookman no longer has the opportunity of selecting for a

community. The conditions are changed. In these days of extended

advertising in newspapers and magazines, the reading public learns all

about the new books before going near a bookstore. The demand is

created outside the shop; the dealer must be prepared to supply it.

Customers tell him not only what to keep on sale, but what not to keep

on sale. The writer of the present article has been admonished not to

have in stock the writings of many of the great authors--Darwin,

Huxley, Tyndall, Herbert Spencer, Miss Braddon, George Eliot, Mrs.

Humphry Ward, Balzac, Byron, and many others. A letter received about

fifteen years ago read something like this:--

"I was much surprised yesterday, while passing through your bookstore,

to find a number of immoral books there for sale. I copied down the

names of a few of them--'An Earnest Trifler' and 'A Desperate

Chance.'"

There were four others the titles of which I do not recall; but the

two mentioned made an impression on my mind, because I had read the

first one only a short time before; and knew it to be a perfectly pure

story. The second one happened to have been written by an acquaintance

of mine, J. D. Jerrold Kelly, now a commander in the United States

Navy. If he ever reads this article he will probably be informed for

the first time that he is accused of having written an immoral story.

The funny part of the incident was that the letter in question closed

with the following: "I will admit that I have not read any of these

books. I would not soil my mind by reading them; but I think the

titles are quite sufficient to lead many a weak-minded person astray."

I leave the reader to draw his own conclusions.

I said that the bookseller does not necessarily come into contact with

author or publisher in the building of a book. He is, however,

frequently called upon by authors of the class that might be termed

unsuccessful. These want his help. One came to me with a proposition

that I take five thousand copies of a book he had written. "It's a

wonderful book," he said. "Nothing like it has been written; and it's

bound to make a great stir. It will revolutionize society completely.

All it needs is for you to 'push' the sale." When I asked to see the

book, he said it was not published yet. "I am looking for a publisher;

and will let you see a copy as soon as it is ready. But," he added,

"if you would give me your order now it would be a great help in

securing a publisher." It is scarcely necessary for me to add that I

did not feel called upon to help him to the extent of ordering five

thousand copies of the book without seeing it, even if society had to

remain unrevolutionized for a while longer. I never saw the author

again; nor have I heard of the book. Now many books must have been

written for which no publisher could be found! The pity is that so

many have found publishers--a statement with which I feel sure

publishers and booksellers alike will agree.

A year or two ago I was asked by a friend to give some advice to a

lady who had written a book. She did not take my advice, however, when

I gave it--I hardly expected that she would. In fact, she went

directly contrary to it, and practically published the book herself.

Later she came to me with the proposition that I take her book and

"push" it as the Century Dictionary and Encyclopedia was being pushed;

she was sure it would have a large sale, if only I would advertise it

in the same way that these other books were being advertised--full

pages in the daily papers. The retail price of her book was, I

believe, one dollar. These are but two instances; I could mention many

more equally ridiculous. How that word "push" does grate on my ears!

It will put me in a bad humor about as quickly as anything I can

recall.

My first experience in the book business was on Nassau Street, then

one of the great book streets of New York City, if not the greatest.

One morning shortly after the store opened an elderly couple from the

country came in--the man evidently interested in books; but the woman

not at all. While he was looking over the counters she remained well

in the centre of the main aisle, a short distance behind him.

Presently he came to a counter on which there was a placard: "Books

fifty cents each." By some mistake an expensive volume had been laid

with these second-hand books. The man picked it up and began leafing

it over. Then turning to the woman he said, "That's cheap at fifty

cents." "What's it good for?" was her query. "I wouldn't spend fifty

cents for it." Then I heard him say, "That's worth more than fifty

cents. If that's the price I'll buy it." "Young man, what's the price

of this book?" This last to me. I told him, "Nine dollars." The look

he gave the woman was not unkindly, but it spoke volumes. He knew a

thing or two about books; he was thoroughly conscious of his

superiority over her, when it came to their value.

During the last thirty years a magnificent work has been done in

suppressing and destroying the filthy literature that was almost

openly sold in the streets of many of our largest cities. Too much

credit cannot be given the society that took the matter in hand. I

believe that nearly every dealer to-day aims to keep his stock free

from demoralizing books; but in the nature of things the line of

demarcation cannot be drawn with entire satisfaction to all. About

twenty years ago an itinerant dealer was arrested in a New Jersey town

for selling a certain book. I was present at the trial, which was

somewhat farcical. The defendant had gathered together a large number

of catalogues to show that the book had been sold by the most

reputable dealers in the country; and that it was included in the

catalogues of most of the public libraries. But the judge would not

allow this as evidence. He took the stand that the whole question

rested upon the book itself. It did not matter what the rest of the

world thought of the book; they were there to judge whether or not it

was immoral. (The penalty for selling an immoral book in New Jersey

was, I think, at least one year's imprisonment.) The jury was composed

of twelve yokels, eleven of them had never heard of the book, the

twelfth said he had read it about twenty years earlier. As the whole

thing hinged on the opinion of the jury as to its character, copies

were supplied by the defendant, and the jury was sent into another

room to read the book. After an hour or so they returned. All agreed

that the story was not immoral, and the case was dismissed.

It would be a pleasure for me to write of the many distinguished

persons with whom I have become acquainted during my career as a

bookseller and buyer. But were I once to begin on the subject I fear

my readers would believe me lacking in "terminal facilities." I should

regret, however, to have to close this article without mention of the

many delightful friendships I have formed with authors, customers, and

publishers. And I may add, with the men who sell to me--whom, almost

to a man, I have found thoroughly conscientious. These are pleasant

features that go a long way toward compensating one for being in a

business, the profits of which, at the best, are small as compared

with those of other lines of trade.

The Building of a Book A Series of Practical Articles Written by Experts in the Various Departments of Book Making and Distributing · 第 41 / 45 题