The newspapers recently had much to say concerning the remarkable honors
paid in England and France to the bodies of two unknown soldiers who
fell on the battlefields.
It was a nation's whole-hearted recognition of the fact that Victory was
after all due to the efforts and self-sacrifice of the rank and file.
In the scheme of life each one of us has a definite sphere to fill. Lest
those who now constitute the rank and file in the service of the Company
should be inclined to regard their positions with something of
dissatisfaction, as being of no importance, I would have them take a
lesson from the honors paid to these two unknown soldiers.
Upon those who constitute the front rank, those who come in contact with
the public, the whole success of this great Company depends.
Behind you it is true, stretches a long line that reaches back from the
junior buyer, through to the Governor himself, but the work accomplished
by this wonderful organization does not reach its greatest success
except through your co-operation.
The transaction between a customer and salesperson is not just so much
money changing hands for a certain article. It represents the crowning
success of a long series of operations, that, through your hands as the
H.B.C. representative, reaches the goal for which it was intended, an
appreciative buying public.
Upon the conduct of the rank and file--upon the impressions that are
derived from your personality--is this Company judged.
The courtesy, helpfulness and efficiency that are displayed by you are
the greatest assets this Company has. To know and to realize that no
matter what your position in the service of the Company may be, that the
Company is absolutely depending on your efforts will be to create in you
a greater desire for helpfulness and efficiency which cannot fail to
mean greater success for yourself and Company too.