support n.
After-sale handholding; something many software vendors
promise but few deliver. To hackers, most support people are
useless -- because by the time a hacker calls support he or she
will usually know the software and the relevant manuals better
than the support people (sadly, this is not a joke or
exaggeration). A hacker's idea of `support' is a
tête-à-tête with the software's designer.