THE ANGEL AND THE AGENT
At the risk of causing the gentle reader to despise us, I feel in duty
bound to set forth the joys and sorrows of our first housekeeping about
as they occurred. By that I mean that I intend to take the keen edge
from our griefs for kindness' sake and to illuminate our joys a little
beyond the stern realities as we found them, in order to permit the
reader to understand the colour of the Paradise that the Angel and I
found in each other. If, therefore, I do not burst into tears at the
moment when any well-regulated woman would, lay it, O gentle reader, at
the door of the Angel, whose deep-seeing understanding not only could
comprehend such a grief as that of parting with my dog, but which also
was capable of sympathizing with suitable violence over a gown which did
not fit or the polite malice of an afternoon visitor.
If I add that when I went into a fury over nothing at all the Angel never
attempted to stop me or to pooh-pooh the cause, but permitted me to
mangle the whole subject until it lay a disorganized, dismembered, wholly
unrecognizable mass at my triumphant feet, I feel reasonably sure that I
shall have proved to every woman his right to his title.
The knowing ones will naturally scorn the method of reasoning by which we
arrived at conclusions, but I have found that nothing is more diverting
or delightful than to go blundering into absurd predicaments, mentally
hand in hand, for the Angel never says "I told you so." That sting being
removed and all three in this happy family, Mary, the Angel, and I, all
being rather handsomely endowed with a sense of humour, it is a constant
source of enjoyment to look back and consider the virulence and contagion
of our ignorance and to count the bruises by which we became wise.
One evening at ten o'clock we came in from making a call and found the
elevator-boy in his shirt-sleeves washing the hall floor. I asked him if
it wasn't a little early to be doing such a thing, as people were still
going and coming, and he said he was acting under Mr. Jepson's orders.
Jepson was the agent.
We said we would remonstrate, and we wrote a letter to Jepson asking him
to have the hall cleaned after twelve o'clock at night and before six
o'clock in the morning. He wrote back that, after consulting the
convenience of all the people in the house, he had decided on eight in
the morning and ten at night, as everybody was at breakfast at the first
hour and that ten was the freest hour for the halls at night. He added
that the gentleman on the first floor went fishing at six every morning,
and had complained of having the halls washed at that hour, as he was
inconvenienced thereby.
A few days later we met Jepson on the street, and Aubrey stopped him and
said:
"There are several matters about the house I wish you would look into,
Mr. Jepson."
"Now look here, Mr. Jardine, if you expect me to run that whole
apartment-house to suit you, you are going to be mistaken."
"For whose comfort and convenience is it run?" I broke in before Aubrey
could stop me.
"For mine, madam! I arrange everything outside of your four walls."
"Then we have no rights as to entrance, elevator, and our upper hall?"
asked Aubrey.
"None, sir!"
I pulled the Angel away.
"Now, Aubrey," I said, "_I_ have had an apartment in Paris, and I know
what the power of the concierge is. But if you think for one minute that
I am going to submit to such impertinence here in America, you never were
more mistaken in your life."
"What do you intend to do?" asked my husband, with the very natural and
perfectly excusable interest a man takes when he sees his wife donning
her war-paint.
"The trouble with me is that I am too agreeable," I went on, firmly. The
Angel never flinched even at that statement. "I am too polite. We ask
for our rights as if we were requesting favours."
"Is it our right to say when the halls shall be cleaned?" asked Aubrey.
"Well, I leave it to you as a business man. There is a difference of
eight hundred dollars a year in the rent between the first floor and
ours. If we pay the highest rent shouldn't our wishes be considered
first?"
"Eight hundred dollars' worth first!" agreed Aubrey.
"Well, now I'll tell you what I think we would better do, and see if you
don't agree with me. To tell the truth, I am getting a little sick of
the tyranny of agents and janitors, and I propose to see if by making a
firm stand we cannot establish a precedent for the rights of tenants."
"Don't go to law," said Aubrey, "for every law in New York State seems to
favour agents and janitors. I've conducted too many cases not to know."
"We won't go to law. We will use common sense. It vexes me to hear
everybody telling what abuses they stand in New York apartments, and not
one of them has the courage to make a fight for liberty. An Englishman
wouldn't stand it for one minute, but we Americans are cowards about
'scenes' and 'fusses' and such things, and year by year our rights are
passing from our hands into the hands of foreigners and the lower
classes, who already rule us because they don't mind a fight."
"True," said Aubrey.
Much flattered by his approval, I proceeded more calmly. It always puts
me in a heavenly temper not to be opposed.
"Now we will give this Jepson person one more chance. If he abuses his
authority or tramples on even the fringe of our rights, we will revolt."
"Good!" cried Aubrey, perfectly willing to become enthusiastic over an
encounter not in the immediate future. But his peaceful disposition once
roused, and my inflammable nature crawls into the darkest corner under
the bed to escape the sight of the consequences.
It came to be the first week in October without anything more irritating
happening than that all our protests had been disregarded, and we picked
our way through sloppy halls and dismissed our guests with forced jests
about bathing suits being furnished by the agent for them to reach the
street door in safety, and all such things, keeping up a proud front, but
secretly mortified almost to death, for anybody would know from our
location that we were paying a high rent, and then to think--
However--
On this early October morning we found frost on the windows, and,
although we had no thermometer, we knew that we were cold. We hurried
out into the dining-room and lighted the gas-logs. They were new, and
inside of five minutes we had every window in the house open and
handkerchiefs to our noses. We said we would stand it and burn the new
off, but we have lived here two years and the new is still on. So then
we said we must have heat. This was before Janitor Harris left, so
Aubrey, after ringing in vain for half an hour, went down and told him to
make a fire in the furnaces. Harris said we were to have no heat until
the fifteenth of November. It was a rule of all apartment-houses.
Aubrey said, "Nonsense!" But when he came up-stairs Mary confirmed the
janitor. She said it was a rule in New York.
We said nothing, but we felt that this was the time for our declaration
of independence.
First we bought thermometers for every room.
Then Aubrey looked up the law.
In all the bedrooms the mercury stayed at forty-nine until noon, then it
got to fifty-one. At seven that night it dropped to forty-five, and in
the morning all the windows were frosted again.
Aubrey's law partner was extremely interested in all our plans, for he
also lived in an apartment and wanted heat, but knew better than to ask
for it. Our lease was so worded that we were to have "heat when
necessary." Our rights hung upon when the agent, who was five miles
away, or the owner, who was in Florida, should agree upon how cold we
were to be allowed to grow before thawing us out. Then, carefully
planning the campaign, Aubrey wrote letters and had interviews with the
agent, in which he committed himself in the presence of witnesses and on
paper until, on the afternoon of the third day of our cold storage,
Aubrey wrote to the agent saying that if we did not have heat within
twenty-four hours, we should go to a hotel and stay until they chose to
give it to us, and take it out of the rent. This letter evidently
tickled one of the clerks in the agent's office to such an extent that he
called Aubrey up by telephone and said he had done the only thing
possible under the circumstances to bring the company to book. This
approval pleased Aubrey, and he asked the man's name. It was Brooks.
We all felt that Brooks was a gentleman.
"They will _never_ let us do _that_, Aubrey," I said.
"They will think we are bluffing!" said the Angel, with quiet conviction.
"Bluffing!" I cried. "Do they think we won't go if they don't give us
heat?"
"They little know _you_, do they?" said Aubrey, patting the sleeve of my
sealskin, for I wore it all day now. I put it on when I got up.
We waited the twenty-four hours, and then as no notice had been taken of
our letter we calmly packed a handbag, bade Mary good-bye,--she had the
gas range to keep warm by,--and much to her delight we went down to the
Waldorf. But not to our old luxurious quarters. We took a room and a
bath at five dollars a day. We were doing this from stern principle, and
we wanted a reasonable case.
I have never flattered myself privately that I am a particularly
agreeable woman, but I can truthfully say that we were extremely popular
at the Waldorf, for in some manner it had leaked out that we were making
a test case on the "heat before the 15th," and everybody we knew who
lived in apartments called to see if we were really there, and some who
didn't know us sent word to us or walked by to look at us, as if we were
performing animals. The name of Jardine was paged through the corridors
and billiard-room and cafe until we had a personal acquaintance with
every menial in the hotel. It cost us a good deal to get away, I
remember.
All these first-mentioned nice persons encouraged us, and slapped Aubrey
on the back and called him "old chap," much to his annoyance (for the
Angel hates familiarity from chance acquaintances), and said we were
doing the right thing and God-blessed-us and wanted us to promise to let
them know how we came out.
We said nothing, but we could see that not one among them all but
expected either a lawsuit or that we would be obliged to back down and
pay for this foolhardy defiance of the despot out of our own pockets.
Each day we went out to the apartment and examined the thermometers and
took signed statements as to the degree they registered. We had notified
the agent that we would not return until it was sixty-eight Fahrenheit in
the bedrooms.
On the afternoon of the third day the weather had moderated to such an
extent that it was sixty-eight, so I stayed while Aubrey went down to the
Waldorf for the bill and our bag. On his return he proudly exhibited a
receipted bill for $27.
As no reply had been received to our letter and no one had been sent to
see us, we felt a truly justifiable pride in the little surprise we had
for Jepson when on the first of November the Angel sent a cheque for
November rent, less $27, together with the now famous receipted bill.
If we felt that we had been ignored by our agent hitherto, we had no
cause for complaint after the receipt of that bill and cheque. In fact,
as I told Aubrey, Jepson did not have time to use a paper-knife on the
envelope,--he must have torn it open with feverish fingers,--for the
telephone-bell jingled madly before breakfast when the office "wanted to
know the meaning of this," and when the Angel rang off without any reply,
poor old Jepson came up to the apartment out of breath.
We got plenty of attention after _that_!
Jepson was at first quite confident--even patronizing.
"Why, don't you know, Mr. Jardine, we can't allow any such absurd thing
as this to go on--not for a minute."
"Ah," said Aubrey. "What do you propose to do about it?"
"I propose to leave this--this--er--bill and cheque with you and collect
the full amount of the rent."
"I don't envy you the process," said my husband.
"Oh, well, I imagine there will be no trouble about it. We know our
rights."
"Has it ever occurred to you that we might know ours?" said Aubrey.
"Yes, certainly. But you know, Mr. Jardine, we are agents for a large
number of the best apartment-houses in New York, and we have not given
heat to any one so far."
"I only live in this one," said Aubrey. "It does not interest me in the
least what temperature other of your tenants prefer. I shall have this
apartment warm when _I_ think it is cold."
"Well, but--I understand how you feel, but--no one ever did such a thing
as this before in the whole course of my thirty-five years' experience."
"I can quite believe it," said Aubrey, thinking of the people we knew who
suffered without a protest.
"Then you can imagine my surprise this morning to receive this," said
Jepson.
"I can quite imagine it," returned my husband, with an irony wasted on
Jepson, but delightful to me.
"Well," said our visitor, rising, "I hope you will think better of it and
send me a cheque for the full amount. It will save unpleasantness."
"I anticipate unpleasantness from my past experience with you," said the
Angel, "and that is every cent you will get from me for November rent."
"Then we shall sue you, Mr. Jardine. Doubtless you would be embarrassed
to be sued for twenty-seven dollars."
"It wouldn't embarrass me to be sued for twenty-seven cents," said
Aubrey, cheerfully, for he always expands in good nature when the other
man shows signs of temper.
"Do you expect us to sue?" asked the astonished agent.
"Here is my defence," said Aubrey, pleasantly, drawing a bundle of law
papers from his pocket. "My partner and I have been at work on this case
for a fortnight."
Jepson sat down again suddenly and unwound his neck-scarf. The Angel
does look gentle.
"I didn't think--" he began and stopped, but Aubrey helped him out.
"You didn't think several things, Mr. Jepson. You didn't think I meant
it when I said I must have heat. You didn't think I meant it when I
wrote you that I would go to a hotel if you didn't give it to me. You
didn't think I would resent your paying no attention to our requests
about cleaning the halls. You didn't think I intended to live in this
apartment to suit my own comfort and convenience and not yours. You
didn't think I could force you to live up to the terms of our lease,
which says 'heat when necessary.' But I intend to give you an
opportunity right now to change your mind about several things."
Jepson dropped his hat on the floor and fumbled for it.
"I'll take the matter up with the president of our company," he said.
"Do," said Aubrey, cordially.
The next morning while Aubrey was down-town the president of the real
estate company called.
"Now, Mrs. Jardine," he said, "I just thought I would drop in while your
husband was away to discuss this little difficulty in a friendly way and
see if you and I couldn't come to some arrangement by which both parties
will be satisfied."
"Yes?" I said.
"You see, Mrs. Jardine, you as a lady will realize that your husband took
a very high-handed way,--in fact, I may say it was the most high-handed
proceeding I have ever heard of in all my business career."
"Yes? I suppose it must have astonished you as much as it amazed us to
discover that we were to be heated by date instead of by temperature."
"Er--er well! Of course, you didn't know, but you must understand that
that rule obtains among all agents in New York."
"So we heard," I said, indifferently.
"You know that?"
"Oh, certainly."
"Did you know what method Mr. Jardine was about to pursue to force us to
heat your apartment before any one else asked for heat?"
"I suggested it to him," I said, gently.
"You sug--Well, of course. Hum! I see."
"And as for none of the other tenants wanting heat, every family in the
house asked for it. The lady on the third floor has a five-weeks-old
baby, and, as you know, there are no gas-logs in any of the bedrooms."
"Well," said the president, rising, "I must look into this. I will take
the matter up with the owners."
"Good morning," I said. "I will tell Mr. Jardine that you called."
"Yes, do," he said, hurriedly putting on his hat, and then taking it off
again. "Good morning. Mr. Jardine will hear from me."
"I hope so," I said to myself as Mary closed the door. "We never have
before."
The owners called next, singly and in couples. We were delighted to meet
them, for we were convinced that we never would have had the pleasure of
their acquaintance under any other circumstances.
After more interviews and letters than any $27 ever occasioned before, we
finally received a letter stating that our claim had been allowed, and
they enclosed a receipt in full for November's rent.
Nobody believed us when we told them, and we nearly wore the letter out
exhibiting it. It is worn at the folding places now from much handling,
like an autograph letter of Lincoln's or Washington's.
During the following year a new firm of agents took possession of us, who
knew us not, so that the next October, when we wanted heat, the same
patronizing manner greeted the Angel when he telephoned for permission to
have the janitor light the furnaces.
"Oh, no. Oh, no, Mr.--er--Really, we couldn't consider such a request,"
came a voice.
"Look here," said Aubrey. "I am the man who went to the Waldorf last
year when the agent refused us heat and took twenty-seven dollars out of
the rent. You may have heard of me."
"What name, sir? Oh, Jardine! Yes, Mr. Jardine, you shall have heat
within an hour."
The next morning the janitor--also a new one by the way--told the Angel
that he got a telephone message from the agent to start a fire in the
furnace if he had to tear off wooden doors and burn them!
"All of which goes to show," said Aubrey to me, "that somebody ought to
write a book on 'The Value of the Kicker.'"