"Never settle for quarters or thirds," Cutter said. "Get the whole
thing. Send for Bolen. I want to talk to him. And in the meantime, Bob,
this is such a goddamned sweet morning, what do you say we go to lunch
early?"
Quay blinked only once, which proved his adaptability. Cutter had just
asked him to lunch, as though it were their habit to lunch together
regularly, when in reality, Quay had never once gone to lunch with
Cutter before. Quay was quite nonchalant, however, and he said, "Why,
fine, George. I think that's a good idea."
* * * * *
Bolen appeared in Cutter's office the next morning, smiling, his eyes
darting quickly about Cutter's desk and walls, so that Cutter felt, for
a moment, that showing Bolen anything as personal as his office, was a
little like letting the man look into his brain.
"Quay tells me you've set ten percent as the top efficiency increase we
can count on, Bolen." Cutter said it directly, to the point.
Bolen smiled, examining Cutter's hands and suit and eyes. "That's right,
Mr. Cutter."
"Why?"
Bolen placed his small hands on his lap, looked at the tapered fingers,
then up again at Cutter. He kept smiling. "It's a matter of saturation."
"How in hell could ten percent more efficiency turn into saturation?"
"Not ten percent more efficiency," Bolen said quietly. "Ten percent
_effect_ on the individual who _creates_ the efficiency. Ten percent
effect of that which _causes_ him to be ten percent more efficient."
Cutter snorted. "Whatever the hell that damned gimmick does, it creates
confidence, drive, strength, doesn't it? Isn't that what you said?"
"Yes," Bolen said politely. "Approximately."
"Can you explain to me then, how ten percent more confidence in a man is
saturation?"
Bolen studied what he was going to say carefully, smiling all the while.
"Some men," he said very slowly, "are different than others, Mr. Cutter.
Some men will react to personality changes as abrupt as this in
different ways than others. You aren't too concerned, are you, with what
those changes might already have done to any of the individuals
affected?"
"Hell, no," Cutter said loudly. "Why should I be? All I'm interested in
is efficiency. Tell me about efficiency, and I'll know what you're
talking about."
"All right," Bolen said. "We have no way of knowing right now which men
have been affected more than others. All we have is an average. The
average right now is eight and nine-tenths percent. But perhaps you have
some workers who do not react, because they really do not suffer the
lacks or compulsions or inhibitions that the Confidet is concerned with.
Perhaps they are working at top efficiency right now, and no amount of
further subjection to the Confidet will change them."
"All right then," Cutter said quickly, "we'll ferret that kind of
deadwood out, and replace them!"
"How will you know which are deadwood?" Bolen asked pleasantly.
"Individual checks, of course!"
Bolen shook his head, looking back at his tapering fingers. "It won't
necessarily work. You see, the work that these men are concerned with is
not particularly demanding work, is it? And that means you want to
strike a balance between capability and demand. It's the unbalance of
these things that creates trouble, and in your case, the demand
outweighed the capability. Now, if you get a total ten-percent increase,
then you're balanced. If you go over that, you'll break the balance all
over again, except that you'll have, in certain cases, capability
outweighing the demand of the work."
"Good," Cutter said. "Any man whose capability outweighs the work he's
doing will simply keep increasing his efficiency."
Bolen shook his head. "No. He'll react quite the other way. He'll lose
interest, because the work will no longer be a challenge, and then the
efficiency will drop."
Cutter's jaw hardened. "All right then. I'll move that man up, and fill
his place with someone else."
Bolen looked at Cutter's eyes, examined them curiously. "Some men have a
great deal of latent talent, Mr. Cutter. This talent released--"
Cutter frowned, studying Bolen carefully. Then he laughed suddenly. "You
think I might not be able to handle it?"
"Well, let's say that you've got a stable of gentle, quiet mares, and
you turn them suddenly into thoroughbreds. You have to make allowances
for that, Mr. Cutter. The same stalls, the same railings, the same
stable boys might not be able to do the job anymore."
"Yes," Cutter said, smiling without humor, "but the _owner_ has nothing
to do with stalls and railings and stable boys, only in the sense that
they are subsidiary. The owner is the owner, and if he has to make a few
subsidiary changes, all right. But nothing really affects the owner, no
matter whether you've got gentle mares or thoroughbreds."
Bolen nodded, as though he had expected that exact answer. "You are a
very certain man, aren't you, Mr. Cutter?"
"Would I be here, in this office, heading this company, if I weren't,
Bolen?"
Bolen smiled.
Cutter straightened in his chair. "All right, do we go on? Do we shoot
for the limit?"
Bolen chose his words carefully. "I am interested in testing my
Confidet, Mr. Cutter. This is the most important thing in the world to
me. I don't recommend what you want to do. But, as long as you'll give
me accurate reports on the effects of the Confidet, I'll go along with
you. Providing you grant me one concession."
Cutter frowned.
"I want our written contract dissolved."
Cutter reddened faintly. Nobody ever demanded anything of him and got it
easily, but his mind turned over rapidly, judging the increase in
efficiency, the increase in profits. He would not necessarily have to
stop with administrative personnel. There were other departments, too,
that could stand a little sharpening. Finally he nodded, reluctantly.
"All right, Bolen."
Bolen smiled and left quickly, and Cutter stared at his desk for a
moment, tense. Then, he relaxed and the hard sternness of his face
softened a bit. He put his finger on his desk calendar, and looked at a
date Lucile had circled for him. He grinned, and picked up the
telephone, and dialed.
"This is George H. Cutter," he said to the man who answered. "My wife's
birthday is next Saturday. Do you remember that antique desk I bought
her last year? Good. Well, the truth is, she uses it all the time, so
this year I'd like a good chair to match it. She's just using an
occasional chair right now, and..."
* * * * *
Like everything he gave her, Mary liked his gift extremely well, and
night after night, after the birthday, he came home to find her at the
desk, using the chair, captaining her house and her servant staff. And
the improvement was noticeable in her, almost from the first day. Within
a month, he could detect a remarkable change, and for the first time,
since they had been married, Mary gave a dinner for thirty people
without crying just before it started.
There were other changes.
Quay brought in efficiency report after efficiency report, and by the
end of three months, they had hit eighteen and seven-tenths percent
increase. The administrative office was no longer the dull, listless
place it had been; now it thrived and hummed like the shop below. Cutter
could see the difference with his own eyes, and he could particularly
see the differences in certain individuals.
Brown and Kennedy showed remarkable improvement, but it was really Harry
Linden who astonished Cutter. An individual check showed a sixty-percent
increase by Linden, and there was a definite change in the man's looks.
He walked differently, with a quick, virile step, and the look of his
face and eyes had become strong and alive. He began appearing early in
the morning, ahead of the starting hour, and working late, and the only
time he missed any work hours, was one afternoon, during which, Lucile
informed Cutter, he had appeared in court for his divorce trial.
Within a month, Cutter had fired Stole and Lackter and Grant, as
department heads, and replaced them with Brown, Kennedy, and Linden. He
had formulated plans for installation of the Confidets in the drafting
department and the supply department, and already the profits of
increased efficiency were beginning to show in the records. Cutter was
full of new enthusiasm and ambition, and there was only one thorn in the
entire development.
Quay had resigned.
Cutter had been startled and extremely angry, but Quay had been
unperturbed and stubborn. "I've enjoyed working with you immensely,
George, but my mind is made up. No hard feelings?"
Cutter had not even shaken his hand.
It had bothered him for days, and he checked every industrial company in
the area, to see where Quay had found a better position. He was highly
surprised, when he learned, finally, that Quay had purchased a small
boat and was earning his living by carrying fishermen out onto the Bay.
Quay had also married, four days after his resignation, and Cutter
pushed the entire thing out of his mind, checking it off to partial
insanity.
By February of the next year, he had promoted Harry Linden to Quay's old
job, gotten rid of the deadwood that showed up so plainly on the
individual checks, and the total efficiency average had reached
thirty-three percent. His and Mary's anniversary was on the fourth of
March, and when that day arrived, he was certain that he had reached
that point where he could expand to another plant.
He was about to order her a mink stole in celebration, but it was also
that day that he was informed that she was suing him for divorce. He
rushed home, furious, but she was gone. She had taken her clothes and
jewelry and the second Cadillac. In fact, all that she had left of her
personal possessions were the antique desk and chair. When the trial was
over, months later, she had won enough support to take her to France,
where, he learned, she purchased a chateau at Cannes.
He tried to lose himself in his work, but for the first time in his
life, he had begun to get faintly worried. It was only a sliver of
worry, but it kept him from going on with the expansion. Stocks in the
company had turned over at an amazingly rapid rate, and while it was
still nothing more than intuition on his part, he began to tighten up,
readying himself to meet anything.
The explosion came in July.
Drindor Products had picked up forty-nine percent of the stock on the
market, by using secondary buyers. There had been a leak somewhere,
Cutter realized, that had told his competitor, Drindor, the kind of
profit he was making. He knew who it had been instantly, but before he
could fire Harry Linden, all of his walls crashed down. Four months
before, to put more _esprit de corps_ into Linden, he had allowed
Linden eight shares of his own stock, intending to pick it up later from
the market. Linden had coerced with Drindor. Cutter lost control.
A board of directors was elected by Drindor, and Drindor assumed the
presidency by proxy. Harry Linden took over Cutter's office, as Vice
President In Charge.
Cutter had wildly ordered Edward Bolen to remove the Confidets one week
before, but even then he had known that it was too late, and the
smiling, knowing look on Bolen's face had infuriated him to a screaming
rage. Bolen remained undisturbed, and quietly carried the disks away.
Cutter, when he left his office that final day, moved slowly, very
slowly.
* * * * *
He brooded for many long days after that, searching his mind for a way
to counterattack. He still had enough stock to keep him comfortable if
he lived another hundred years. But he no longer had the power, and he
thirsted for that. He turned it around and around in his brain, trying
to figure out how he could do it, and the one thing he finally knew, the
one certain thing, was that if he used enough drive, enough strength,
then he would regain control of the company he had built with his own
hands and mind.
He paced the library and the long living room and the dining room, and
his eyes were lost, until he saw, through the doorway of the sewing
room, that desk and that chair, and he remembered he hadn't done
anything about that.
He paused only briefly, because he had not lost an ounce of his ability
to make a sudden decision, and then he removed that disk and carried it
to the library and fitted it under the cushion of the large, worn,
leather chair.
By fall, he had done nothing to regain control, and he was less certain
of how he should act than he had been months before. He kept driving by
the plant and looking at it, but he did so carefully, so that no one
would see him, and he was surprised to find that, above all, he didn't
want to face Harry Linden. The memory of the man's firm look, the sharp,
bold eyes, frightened him, and the knowledge of his fright crushed him
inside. He wished desperately that Mary were back with him, and he even
wrote her letters, pleading letters, but they came back, unopened.
Finally he went to see Robert Quay, because Quay was the only man in his
memory whom he somehow didn't fear talking to. He found Quay in a small
cottage near the beach. There was a six-day old infant in a crib in the
bedroom, and Quay's wife was a sparkling-eyed girl with a smile that
made Cutter feel relatively at ease for the first time in weeks.
She politely left them alone, and Cutter sat there, embarrassed faintly,
but glad to be in Quay's home and presence. They talked of how it had
been, when Quay was with the company, and finally Cutter pushed himself
into asking about it:
"I've often wondered, Bob, why you left?"
Quay blushed slightly, then grinned. "I might as well admit it. I got
one of those things from Bolen, and had it installed in my own chair."
Cutter thought about it, surprised. He cleared his throat. "And then you
quit?"
"Sure," Quay said. "All my life, I'd wanted to do just what I'm doing.
But things just came easy to me, and the opportunities were always
there, and I just never had the guts to pass anything by. Finally I
did."
Quay smiled at him, and Cutter shifted in his chair. "The Confidet did
that."
Cutter nodded.
It came to him suddenly, something he'd never suspected until that
moment. There was something very definitely wrong with what had happened
to him. The Confidet had affected everyone but him; there must have been
something wrong with the one he had been using. It had worked with Mary,
but hadn't Bolen said something about the energy being used in
proportion to the demand? Mary had certainly created a demand. Bolen
said the life of it was indefinite, but couldn't the energy have been
used up?
"Ah," he said carefully, smiling, to Quay. "You wouldn't have it around,
would you? That Confidet of yours?"
"Oh, hell, no," Quay said. "I gave it to Bolen a long time ago. He came
around for it, in fact. Said he had to keep track of all of them."
Cutter left hurriedly, with Quay and his wife following him to his car.
He drove straight to Bolen's house.
Fury built inside of him. All this time, Bolen had kept track of his
Confidet, the one that Mary had used, and all this time, he had known
Cutter still had it. Cutter was furious over the realization that Bolen
had been using him for experimentation, and also because the Confidet
that he had tried to use had turned worthless.
All his hatred, all his anger churned inside of him like the heat from
shaken coals, but when he walked up the path to Bolen's small house, he
did so quietly, with extreme care.
When he saw Bolen's face in the doorway, he wanted to strike the man,
but he kept his hands quietly at his sides; and though he hated himself
for it, he even smiled a little at the man.
"Come in," Bolen smiled, and he spoke softly, and at the same time he
examined Cutter with quick, penetrating eyes. "Come in, Mr. Cutter."
Cutter wanted to stand there and demand another Confidet, a good one,
and not walk inside, politely, like he did. And he wished that his voice
would come out, quickly, with the power and hate in it that he had once
been capable of. But for some reason, he couldn't say a word.
Bolen was extremely polite. "You've been using that Confidet, haven't
you?" He spoke gently, almost as though he were speaking to a frightened
child.
"Yes," Cutter managed to say.
"And what you expected to happen, didn't. That's what you want to tell
me, isn't it?"
Cutter's insides quivered with rage, but he was able only to nod.
"Would you like to know why?" Bolen said.
Cutter rubbed his damp palms over his knees. He nodded.
Bolen smiled, his eyes sparkling. "Very simple really. It wasn't the
fault of the Confidet so much, Mr. Cutter, as you. You see, you are a
rare exception. What you are, or possibly I should say, what you were,
was a complete super ego. There are very few of those, Mr. Cutter, in
this world, but you happened to be one of them. A really absolute,
complete super ego, and the Confidet's effect was simply the reverse of
what it would have been with anyone else." Bolen shook his head,
sympathetically, but he didn't stop smiling, and his eyes didn't stop
their infuriating exploration of Cutter's face and eyes and hands. "It's
really a shame, because I was almost certain you were a super ego, Mr.
Cutter. And when you didn't return that last Confidet, I somehow felt
that you might use it, after all that nasty business at the company and
all.
"But while I was fairly certain of the effects, Mr. Cutter, I wasn't
absolutely _sure_, you see, and so like the rest of the experiments, I
had to forget my conscience. I'm really very sorry."
The anger was a wild thing inside Cutter now, and it made his hands
tremble and sweat, and his mouth quiver, and he hated the man in front
of him, the man who was responsible for what had happened to him, the
smiling man with the soft voice and exploring eyes. But he didn't say
anything, not a word. He didn't show his anger or his frustration or his
resentment. He didn't indicate to Bolen a particle of his inner
wildness.
He didn't have the nerve.