Transcriber’s Note
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capitals in the original text have been transcribed as Title Case.
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—————————————— Start of Book ——————————————
TELEPHONE TROUBLES
THEIR LOCATION AND REMEDY.
BY E. M. WEV.
NEW YORK:
MCGRAW PUBLISHING COMPANY.
1907.
Copyrighted, 1907,
by the
McGraw Publishing Company,
New York.
NOTE.
In putting this little book before the telephone workers I do so
with the idea of helping the beginner and furnishing a guide for the
experienced man. It is composed of information gained by 15 years’
practical experience.
E. M. W
April, 1907.
CONTENTS.
CHAPTER. PAGE.
I. Direct Line 1
II. Two Party Line 14
III. Four Party Set 17
IV. How to Test For and Clear Troubles in
Private Branch Exchange Switchboards 25
Inspection 40
TELEPHONE TROUBLES.
———————
CHAPTER I.
DIRECT LINE.[1]
Bell Doesn’t Ring at all.
May be caused by any of following:
1st. Condenser open.
2d. Ringer open.
3d. Hook contacts crossed.
4th. Desk stand cords or induction coil crossed.
5th. Extention bell open.
6th. Ringer short-circuited.
7th. Trouble at central office.
1st. When condenser is open you will get weak hook clicks and side
tones and hearing very weak. Prove by short-circuiting the condenser at
the lugs with a test cord, which should make the ring of the bell and
hearing O.K.
(While the condenser is short-circuited you will get only one hook
click.)
2d. Only one hook click, the side tones normal, and the failure of the
ringer armature to move when you raise or lower the hook, indicates
that the ringer is open.
Prove by replacing the receiver on the hook and then bridge across the
condenser lugs with your head receiver; if you do not get a good click
every time you make contact, the ringer is open.
Or you can make the following test; open the strap at the top of the
bell, then short-circuit the condenser lugs with a test cord; then
connect one side of your head receiver to one of the line binding
posts, and feel with the other side on the terminals of the ringer;
if you get battery on one terminal and not on the other the ringer is
certainly open.
3d. Only one hook click, side tones normal, failure of the ringer
armature to move when you raise and lower the hook, and the receiver in
circuit while the hook is down, indicates that the hook contacts are
crossed together. When this is the case, the bell will ring poorly or
not at all, and the ring can be heard in the receiver when the hook is
down. Open the receiver circuit at one of the receiver binding posts,
this should allow the bell to ring all right.
4th. Red and white strands of desk stand cord or primary and secondary
of induction coil crossed together will generally cut down hearing;
it may or may not cause only one hook click, and may or may not put
battery through the receiver, and may wholly or only partly prevent
the bell from ringing. Disconnect the strap on top of the bell and
test with your head receiver from the G post to the L2 post; if you
get battery there is a cross; disconnect the red and white strands
of the desk stand cord, this will show whether the trouble is in the
desk stand cord or in the bell. If it is in the bell, disconnect No.
2 and No. 4 terminals of the induction coil, and test again, to prove
certainly that the trouble is in the coil itself and not in the wiring.
5th. If there is an auxiliary bell, and it is open, the set will test
as though it had an open ringer. Test by short-circuiting the L2 and G
posts, which cuts out the auxiliary bell and makes it a straight set
for the time being.
6th. If the ringer is short-circuited you will get battery through the
receiver, which can be detected by listening while you short-circuit
the receiver binding posts with your screw driver blade. To prove,
disconnect the bridge from the top of the bell, and connect the two
line wires to the L2 and G posts instead of the L2 and L1 posts;
short-circuit the condenser lugs with a test cord, and then bridge your
head receiver across the ringer terminals; if the ringer is all right
you will get a heavy click, if it is completely short-circuited you
will get no click at all, if it is partially short-circuited you will
get a partial click.
Bell Rings Weakly.
May be caused by:
Poor adjustment of armature or gongs.
Pivot screws too loose or too tight.
Clapper rubbing on guard.
Wiring interfering with the clapper stem.
“Whiskers” on the magnet heads.
Magnet heads sticky or gummy.
Desk stand cord, induction coil, or hook contacts crossed.
One or both coils of the ringer partially short-circuited.
Polarizing magnet weak.
Carbons in protector dirty and generator current jumping across them.
Trouble at the central office.
Bridge on the Line, Steady Light at Central Office.
Prove whether the trouble is in the instrument or not by disconnecting
both sides of the line at the top of the bell and going in with your
head receiver. If you get central the trouble is in the instrument and
the same will be found either in the wiring, desk stand cords, or the
hook. If opening the strap (see diagram No. 1) does clear the trouble,
the leak is across through the ringer, and must be due to:
1. Receiver contact of hook not breaking. If this is the case, opening
the receiver circuit at one of the receiver binding posts will clear
the trouble temporarily.
2. White and green strands of the desk stand cord crossed together. If
this is the trouble, disconnecting the cords from the bell will clear
it.
[Illustration: Fig. 1.]
3. The condenser must be short-circuited if the trouble is not in the
hook or cords; if the condenser is completely short-circuited, there
will be but one hook click, but often there is enough resistance in a
condenser short-circuit to give both hook clicks. To make sure that the
trouble is in the condenser itself, and not in the wiring, disconnect
one terminal of the condenser and go in series with your head receiver.
Instrument Entirely Dead, Nothing can be Heard
in the Receiver.
See first that you have battery at the top of the bell.
The trouble may be due to:
1. Receiver circuit open.
2. Receiver short-circuited.
1. If there is an open in the receiver circuit, it may be in either the
receiver itself, the receiver cord, the white strand of the desk stand
cord, the receiver contact of the hook, or the secondary; bridge your
head receiver successively around these parts, when you bridge around
the open you will get the side tones in the head receiver.
2. To prove whether a receiver is short-circuited or not, connect your
head receiver in series with it; if the head receiver responds while
another receiver in series with it does not, the other one cannot be
open, and therefore, must be short-circuited.
Transmitter out of Circuit, but Hearing not Entirely
Cut Out.
May be caused by:
1. Open in green strand of desk stand cord, transmitter or transmitter
wiring.
2. Transmitter short-circuited.
3. Red and white strands of desk stand cord crossed together.
1. No hook clicks, transmitter entirely dead, but can hear induction on
the line, and can hear the effect of short-circuiting the line at the
top of the bell indicates an open. Locate by connecting one terminal of
your head receiver to the L1 post, and feeling with the other terminal
successively on the several points of the transmitter circuit from the
L2 post to the hook; as soon as you pass the open you will cease to get
battery through the head receiver.
2. Strong hook clicks, transmitter entirely or nearly dead, but can
hear induction on the line and the effect of short-circuiting the line
at the top of the bell, indicates transmitter short-circuited. Open at
the transmitter and put your head receiver in series to see whether the
trouble is a short-circuit inside of the transmitter head, or a cross
of the transmitter cord or the green strand of the desk stand cord with
the frame of the desk stand.
3. Two hook clicks, but the transmitter dead and cannot hear induction
on the line, and cannot hear the effect of short-circuiting the line at
the top of the bell, and bell rings poorly or not at all, indicates red
and white strands of the desk stand cord crossed together which short
circuits the receiver while the hook is up. Disconnect the strap at the
top of the bell, and test as previously directed from the G post to the
L2 post; if you get battery the cord is crossed.
Transmission Poor.
May be due to:
1. Transmitter packed or otherwise bad.
2. Red strand of desk stand cord, primary, or hook contact open (in
which case the hearing will also be poor).
3. Primary or secondary reversed.
4. Primary and secondary crossed together (this will also affect the
hearing).
5. High resistance in the line or instrument.
1. When a transmitter is believed to be packed, call the wire chief,
being very careful not to shake it up or jar it, and get him to note
the way it transmits; then shake it up thoroughly, and see what the
effect is on transmission. When a transmitter is suspected of packing
but you fail to catch it in the act, you can sometimes pack it by
blowing gently into the mouth piece for a minute or so; but in making
this test be careful not to condemn a good instrument, as almost any
transmitter is liable to a certain amount of packing, and will come up
stronger immediately after having been shaken up.
When a transmitter is suspected of being otherwise defective a sure
test can be made by temporarily swapping faces with some other
instrument that is all right.
2. Only one hook click and weak side tones indicate primary or red
cord open. Connect one terminal of your head receiver to the L2 post
and test with the other successively on the L1 post, No. 1 and No. 2
terminals of the induction coil, red cord post in desk stand, hook
spring, and hook; as soon as you pass the open you will not get battery.
3. Examine 1 and 2, and 3 and 4 of the coil to see that they are
not reversed, that is, see that the numbers of the coil terminals
correspond with the numbers of the lugs that they connect to. If
the coil is reversed internally, so that the numbers correspond but
nevertheless one of the windings is wrong, it can only be detected
by the man at the other end. Call up the wire chief or go to another
instrument yourself and listen to the transmission from the suspected
instrument; if the coil is reversed the transmission will be muffled.
Prove by reversing either the primary or the secondary, which should
clear the trouble.
4. Test as previously directed for primary and secondary crossed
together.
5. Get the wire chief to test the resistance of the line, or test it
yourself as follows: Bridge your lamp on at the top of the instrument,
the lamp will burn rather dimly on an ordinary line, very dimly if it
is a long line, or an extension line from a private branch exchange
with a high resistance drops and retardation coils. (In the latter
case the test can be made better after the operator has plugged up the
line.) Next connect your line in series with the instrument, take the
receiver off the hook, and compare the brightness of the lamp while the
instrument is in circuit, and while it is cut out by short-circuiting
the L1 and L2 posts. If there is much difference noticed there is a
high resistance in the instrument. Forty ohms is a fair average for
the resistance of a central battery instrument, but it may be higher or
may be lower, it may run below 30 ohms. About 16 ohms of this is in the
primary and the rest is in the transmitter.
[Illustration: Fig. 2.]
To prove that there is no resistance in the soldered connections or
hook contact, short-circuit both the primary and the transmitter; this
should cut out all of the resistance and completely short-circuit the
instrument, so that you will get no battery from L1 to L2 posts when
the hook is up.
The resistance of a 24 volt test lamp is somewhere about 400 ohms cold
and 240 ohms hot.
Hearing Poor.
May be due to:
1. Receiver bad.
2. Receiver cord or white strand of desk stand cord bad.
3. Condenser open.
4. Primary and secondary crossed together.
5. Primary short-circuited.
6. Secondary short-circuited.
7. High resistance in secondary circuit.
There will be two hook clicks with any of the above troubles, but one
of the clicks may be cut down more or less.
1. Examine the receiver for dented diaphragms, “whiskers” on the
magnets, magnets too close to diaphragm, or magnets weak; test by
putting your head receiver in series with it and comparing the hearing.
2. To test the receiver cord and the white strand of the desk stand
cord, put battery through them and listen in the receiver for a cut out
or scratchy sound while you shake them. Short-circuiting the condenser
with a test cord puts battery through the receiver and its cords when
the hook is up.
3. If the condenser is open the ringer usually will not ring, but
sometimes you can ring through a condenser that you cannot hear through
at all. Test by short-circuiting it with a test cord.
4. Primary and secondary crossed together will usually short-circuit
the ringer and prevent your getting a ring. Test as previously directed.
5. If the primary is short-circuited bridge your head receiver around
it; you will get no click when the hook comes up, and no side tones.
If the primary is all right you will get both clicks and side tones in
your head receiver.
6. A short-circuited secondary can be tested by exactly the same method
as is given above for testing the primary.
The above tests work very well if the primary or secondary is
completely or nearly short-circuited, but if the short circuit is only
partial it is very hard to detect. If you are in doubt, change the bell
temporarily for another bell that is all right or change the induction
coil, and compare results.
7. To test for a high resistance in the secondary circuit, put battery
through it by short-circuiting the condenser with a test cord while
the hook up, then listen in the receiver while you short-circuit
successively the receiver hook contact, the two sides of the receiver
cord, the white strand of the desk stand cord, the wiring from receiver
cord to secondary, from secondary to condenser, and from condenser to
L2, and the secondary itself; when you short circuit out any part of
the circuit that contains resistance, such as the secondary itself,
more battery will flow through the receiver, giving you a click.
An instrument in which the ringer is not connected, will, of course,
give but one hook click.
Reversals in the connecting up of desk stand cords may cause only
one hook click or poor hook clicks, poor transmission, poor hearing,
transmitter nearly dead, etc., according to the combination in which
the three strands of the cord are connected.
If the ground side of the line is open outside the set may be put in
temporary service by working to a local ground.
If the induction coil is bad, temporary service can be given, if
necessary, by putting the transmitter and receiver in series, and
properly poling the receiver.